Shipping Policy

This Shipping Policy regulates the shipment of products offered on the website www.solanira.com, managed by Solanira, with business address at 5203 Sedge Ct APT 3, Louisville KY 40258, and contact details chaosplay15@gmail.com and +18134520723. By placing an order through our store, you accept the terms detailed below.

1. Order processing

Orders are processed within 2 to 3 business days after payment confirmation.

Orders placed on weekends or holidays will be processed starting from the next business day.

In the event of stock shortages or issues during preparation, the customer will be notified at the email address provided.

2. Shipping methods, areas, and delivery times

We ship to the United States.

Available shipping methods:

Standard shipping: estimated delivery time of 3 to 5 days.

Where applicable, some shipments may have an estimated delivery timeframe of approximately 12 days.

The indicated timeframes are estimates and may vary due to external causes, including logistics operations, weather conditions, or other circumstances beyond Solanira’s control.

3. Shipping costs

Shipping is free.

Shipping costs, when applicable, are shown and calculated at checkout before completing the purchase, according to destination, weight/volume, and selected shipping method.

4. Order tracking

Once dispatched, you will receive a confirmation email with a tracking number and link to monitor the shipment.

If you do not receive shipping information within 20 days, please contact chaosplay15@gmail.com.

5. Deliveries and addresses

It is the customer’s responsibility to provide a complete and correct shipping address.

If the order is returned due to an incorrect or incomplete address, or due to failed delivery, reshipping will be subject to payment of any new shipping costs.

Shipping address modifications are not available once the order has been placed.

6. International shipping and customs

We currently do not offer international shipping.

Customs duties, import taxes, or similar charges are not applicable, as shipments are only made within the United States.

7. Delayed, lost, or transport-related issues

If you detect an unusual delay or the tracking information does not update within a reasonable timeframe, please contact us and provide your order number so we can review the situation.

In the event of a loss confirmed by the logistics operator, we will manage the issue with the carrier and inform you of the next steps.

8. Receipt and verification

We recommend inspecting the package externally at the time of delivery.

If you notice visible damage to the packaging or signs of tampering, please document the issue with photographs of the package and label.

For damaged or defective items after delivery, please contact us by email for returns at chaosplay15@gmail.com.

9. Cancellation before shipping

Order cancellation before shipping is not available.

If the order has already been delivered or is in transit, please contact us by email for returns at chaosplay15@gmail.com.

10. Changes to this policy

Solanira may modify this Shipping Policy at any time. Updates will take effect from the moment they are published on www.solanira.com.

11. Contact

For any shipping-related inquiries: chaosplay15@gmail.com | +18134520723.

Effective date: 06/06/2026